0
0
0
0
0
Ticket Volume — Last 7 Days
Status Breakdown
Recent Tickets
| ID | Subject | Priority | Status |
|---|
Agent Workload
| Ticket ID | Subject | Customer | Category | Priority | Assigned | Created | SLA | Status | Actions |
|---|
Open Tickets
| ID | Subject | Customer | Priority | Created | Actions |
|---|
In Progress Tickets
| ID | Subject | Customer | Assigned To | Priority | Actions |
|---|
Resolved Tickets
| ID | Subject | Customer | Resolved By | Resolution Time | Rating |
|---|
Support Agents
Ticket Categories
| # | Category | Description | Open Tickets | Default Priority |
|---|
SLA Policies
| Policy Name | Priority | First Response | Resolution Time | Business Hours | Status |
|---|---|---|---|---|---|
| Critical SLA | Critical | 1 hour | 4 hours | 24/7 | Active |
| High Priority SLA | High | 4 hours | 8 hours | Business Hours | Active |
| Standard SLA | Medium | 8 hours | 24 hours | Business Hours | Active |
| Low Priority SLA | Low | 24 hours | 72 hours | Business Hours | Active |
Reports & Analytics
78%
2.4h
4.2/5
6.8h