*{margin:0;padding:0;box-sizing:border-box;}
body{font-family:'Inter',sans-serif;background:#0a0f1a;color:#fff;display:flex;min-height:100vh;}

.sidebar{width:240px;min-height:100vh;background:#0d1426;border-right:1px solid rgba(255,255,255,0.07);display:flex;flex-direction:column;position:fixed;top:0;left:0;z-index:100;}
.sidebar-logo{padding:22px 20px;border-bottom:1px solid rgba(255,255,255,0.07);display:flex;align-items:center;gap:12px;}
.logo-icon{width:40px;height:40px;background:linear-gradient(135deg,#0891b2,#22d3ee);border-radius:11px;display:flex;align-items:center;justify-content:center;font-size:17px;}
.logo-text span{font-size:14px;font-weight:700;display:block;color:#fff;}
.logo-text small{font-size:10px;color:#22d3ee;letter-spacing:1px;text-transform:uppercase;}
nav{flex:1;padding:16px 12px;overflow-y:auto;}
nav a{display:flex;align-items:center;gap:11px;padding:10px 14px;border-radius:9px;color:#94a3b8;text-decoration:none;font-size:13.5px;font-weight:500;margin-bottom:4px;transition:all .2s;}
nav a i{width:17px;text-align:center;font-size:13px;}
nav a:hover,nav a.active{background:rgba(8,145,178,.18);color:#22d3ee;}
.nav-section{font-size:10px;color:#475569;text-transform:uppercase;letter-spacing:1.2px;padding:12px 14px 6px;font-weight:600;}
.sidebar-footer{padding:16px;border-top:1px solid rgba(255,255,255,0.07);}
.back-home{display:inline-flex;align-items:center;gap:6px;color:#22d3ee;text-decoration:none;font-size:13px;}
.back-home:hover{text-decoration:underline;}

.main{margin-left:240px;flex:1;display:flex;flex-direction:column;}
.topbar{padding:14px 28px;background:#0d1426;border-bottom:1px solid rgba(255,255,255,0.07);display:flex;align-items:center;justify-content:space-between;gap:16px;}
.topbar h2{font-size:18px;font-weight:700;white-space:nowrap;}
.topbar-right{display:flex;align-items:center;gap:10px;}
.search-box{display:flex;align-items:center;gap:8px;background:rgba(255,255,255,.05);border:1px solid rgba(255,255,255,.1);border-radius:9px;padding:7px 14px;min-width:220px;}
.search-box input{background:none;border:none;color:#fff;font-size:13px;outline:none;width:100%;}
.search-box i{color:#64748b;font-size:13px;}
.icon-btn{width:36px;height:36px;background:rgba(255,255,255,.05);border:1px solid rgba(255,255,255,.08);border-radius:8px;color:#94a3b8;cursor:pointer;display:flex;align-items:center;justify-content:center;font-size:14px;position:relative;}
.notif-dot{position:absolute;top:6px;right:6px;width:7px;height:7px;background:#f43f5e;border-radius:50%;}
.avatar{width:36px;height:36px;background:linear-gradient(135deg,#0891b2,#22d3ee);border-radius:50%;display:flex;align-items:center;justify-content:center;font-size:13px;font-weight:700;cursor:pointer;}

.page{display:none;padding:26px 28px;}
.page.active{display:block;}

.kpi-grid{display:grid;grid-template-columns:repeat(5,1fr);gap:14px;margin-bottom:26px;}
.kpi{background:#0d1426;border:1px solid rgba(255,255,255,.07);border-radius:14px;padding:18px 16px;display:flex;align-items:center;gap:12px;}
.kpi-icon{width:44px;height:44px;border-radius:11px;display:flex;align-items:center;justify-content:center;font-size:18px;flex-shrink:0;}
.kpi-info label{font-size:11px;color:#64748b;text-transform:uppercase;letter-spacing:.9px;display:block;margin-bottom:4px;}
.kpi-info .val{font-size:22px;font-weight:800;}

.card{background:#0d1426;border:1px solid rgba(255,255,255,.07);border-radius:14px;padding:20px;}
.card-header{display:flex;align-items:center;justify-content:space-between;margin-bottom:16px;}
.card-header h4{font-size:14px;font-weight:700;color:#e2e8f0;margin:0;}

.table-wrap{background:#0d1426;border:1px solid rgba(255,255,255,.07);border-radius:14px;overflow:hidden;margin-bottom:20px;}
.table-header{padding:16px 20px;display:flex;align-items:center;justify-content:space-between;border-bottom:1px solid rgba(255,255,255,.06);}
.table-header h4{font-size:14px;font-weight:700;}
table{width:100%;border-collapse:collapse;}
th{font-size:11px;color:#64748b;text-transform:uppercase;letter-spacing:.8px;padding:11px 18px;text-align:left;border-bottom:1px solid rgba(255,255,255,.06);}
td{font-size:13px;padding:12px 18px;border-bottom:1px solid rgba(255,255,255,.04);color:#cbd5e1;vertical-align:middle;}
tr:last-child td{border:none;}
tr:hover td{background:rgba(255,255,255,.02);}

.badge{display:inline-flex;align-items:center;padding:3px 10px;border-radius:20px;font-size:11px;font-weight:600;gap:4px;}
.badge-open{background:rgba(56,189,248,.15);color:#38bdf8;}
.badge-progress{background:rgba(249,115,22,.15);color:#f97316;}
.badge-waiting{background:rgba(168,85,247,.15);color:#a855f7;}
.badge-resolved{background:rgba(16,185,129,.15);color:#10b981;}
.badge-closed{background:rgba(100,116,139,.15);color:#94a3b8;}
.badge-critical{background:rgba(244,63,94,.12);color:#f43f5e;border:1px solid rgba(244,63,94,.25);}
.badge-high{background:rgba(249,115,22,.1);color:#f97316;border:1px solid rgba(249,115,22,.2);}
.badge-medium{background:rgba(234,179,8,.1);color:#eab308;border:1px solid rgba(234,179,8,.2);}
.badge-low{background:rgba(16,185,129,.1);color:#10b981;border:1px solid rgba(16,185,129,.2);}
.badge-cat{background:rgba(34,211,238,.1);color:#22d3ee;border:1px solid rgba(34,211,238,.2);}

.btn{display:inline-flex;align-items:center;gap:7px;padding:9px 18px;border-radius:9px;font-size:13px;font-weight:600;border:none;cursor:pointer;transition:all .2s;text-decoration:none;white-space:nowrap;}
.btn-primary{background:linear-gradient(135deg,#0891b2,#22d3ee);color:#fff;}
.btn-primary:hover{opacity:.9;}
.btn-outline{background:transparent;border:1px solid rgba(255,255,255,.12);color:#94a3b8;}
.btn-outline:hover{background:rgba(255,255,255,.05);}
.btn-sm{padding:6px 12px;font-size:12px;}
.btn-danger{background:rgba(244,63,94,.12);color:#f43f5e;border:1px solid rgba(244,63,94,.2);}
.btn-success{background:linear-gradient(135deg,#059669,#10b981);color:#fff;}
.btn-purple{background:linear-gradient(135deg,#7c3aed,#a78bfa);color:#fff;}

.form-grid{display:grid;grid-template-columns:1fr 1fr;gap:14px;}
.form-group{display:flex;flex-direction:column;gap:6px;}
.form-group label{font-size:12px;color:#64748b;font-weight:500;}
.form-group input,.form-group select,.form-group textarea{background:rgba(255,255,255,.05);border:1px solid rgba(255,255,255,.1);border-radius:8px;padding:9px 13px;color:#fff;font-size:13px;outline:none;font-family:'Inter',sans-serif;transition:border-color .2s;}
.form-group input:focus,.form-group select:focus,.form-group textarea:focus{border-color:#22d3ee;}
.form-group select option{background:#0d1426;}
.full{grid-column:1/-1;}

.modal-overlay{display:none;position:fixed;inset:0;background:rgba(0,0,0,.78);z-index:200;align-items:center;justify-content:center;}
.modal-overlay.open{display:flex;}
.modal{background:#0d1426;border:1px solid rgba(255,255,255,.1);border-radius:18px;padding:30px;width:700px;max-width:96vw;max-height:92vh;overflow-y:auto;}
.modal-header{display:flex;align-items:center;justify-content:space-between;margin-bottom:24px;}
.modal-header h3{font-size:18px;font-weight:700;}
.modal-close{background:none;border:none;color:#64748b;font-size:22px;cursor:pointer;line-height:1;}
.modal-footer{display:flex;gap:10px;justify-content:flex-end;margin-top:24px;padding-top:20px;border-top:1px solid rgba(255,255,255,.07);}

/* Ticket thread */
.thread{display:flex;flex-direction:column;gap:12px;margin-top:16px;}
.thread-msg{padding:14px;border-radius:10px;font-size:13px;line-height:1.6;}
.thread-msg.agent{background:rgba(8,145,178,.1);border:1px solid rgba(34,211,238,.15);}
.thread-msg.customer{background:rgba(255,255,255,.04);border:1px solid rgba(255,255,255,.08);}
.thread-msg .msg-meta{font-size:11px;color:#64748b;margin-bottom:6px;}
.reply-box{background:rgba(255,255,255,.04);border:1px solid rgba(255,255,255,.1);border-radius:10px;padding:14px;margin-top:12px;}
.reply-box textarea{width:100%;background:none;border:none;color:#fff;font-size:13px;outline:none;font-family:'Inter',sans-serif;resize:vertical;min-height:70px;}

/* SLA indicator */
.sla-bar{height:5px;border-radius:99px;margin-top:6px;overflow:hidden;}
.sla-fill{height:100%;border-radius:99px;transition:width .3s;}

canvas{width:100%!important;}

@media(max-width:768px){.sidebar{transform:translateX(-100%);transition:transform 0.3s;}.sidebar.open{transform:translateX(0);}.main{margin-left:0;}.mob-menu-btn{display:flex!important;}}


/* ═══ RESPONSIVE ═══ */
@media(max-width:1280px){
  .kpi-grid{grid-template-columns:repeat(3,1fr);}
  .charts-row{grid-template-columns:1fr;}
}
@media(max-width:1024px){
  .kpi-grid{grid-template-columns:repeat(2,1fr)!important;}
}
@media(max-width:768px){
  .sidebar{transform:translateX(-100%);transition:transform .3s;z-index:200;}
  .sidebar.open{transform:translateX(0);}
  .main{margin-left:0!important;}
  .topbar{position:sticky;top:0;z-index:98;padding:12px 16px!important;}
  .page{padding:16px!important;}
  .kpi-grid{grid-template-columns:repeat(2,1fr)!important;}
  .charts-row{grid-template-columns:1fr!important;}
  #agentGrid{grid-template-columns:repeat(2,1fr)!important;}
  .form-grid{grid-template-columns:1fr!important;}
  .modal{width:95vw!important;padding:20px!important;}
  .table-wrap{overflow-x:auto;}
  table{min-width:580px;}
  .search-box{min-width:130px;}
  [style*="grid-template-columns:1fr 1fr"]{grid-template-columns:1fr!important;}
  [style*="grid-template-columns:2fr 1fr"]{grid-template-columns:1fr!important;}
}
@media(max-width:480px){
  .kpi-grid{grid-template-columns:1fr!important;}
  #agentGrid{grid-template-columns:1fr!important;}
  .search-box{display:none!important;}
  .topbar-right .btn{padding:7px 12px;font-size:11px;}
}